Privacy Policy
Last updated: October 2025
Introduction
Form Plants (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website www.formplants.com, make a purchase, or otherwise interact with us. By requesting a quotation, placing an order with us, registering your details on our website or registering as a trade customer on our database, you accept the terms contained in this Privacy Policy, which govern the processing of your personal data.
The processing of personal data — such as your name, address, email, or phone number — is carried out in accordance with the UK General Data Protection Regulation (UK GDPR) and all other applicable data protection laws.
This privacy policy explains the type of personal information Form Plants collects, how we use it, and why. It also outlines your rights under data protection law. As the data controller, Form Plants takes appropriate technical and organisational measures to protect your personal data. However, as internet-based data transfer can never be completely secure, you may also contact us by alternative means, such as email or telephone, if you prefer.
The processing of personal data — such as your name, address, email, or phone number — is carried out in accordance with the UK General Data Protection Regulation (UK GDPR) and all other applicable data protection laws.
This privacy policy explains the type of personal information Form Plants collects, how we use it, and why. It also outlines your rights under data protection law. As the data controller, Form Plants takes appropriate technical and organisational measures to protect your personal data. However, as internet-based data transfer can never be completely secure, you may also contact us by alternative means, such as email or telephone, if you prefer.
1. Who We Are
Form is a trading name of Form Plants Ltd, registered in England and Wales under company number 11630745.
Registered office: Rodwell Farm, Rowtown, Addlestone, Surrey, England, KT15 1HH Email: [email protected] | Telephone: 01753 628664
We are the data controller for the purposes of UK data protection law.
Registered office: Rodwell Farm, Rowtown, Addlestone, Surrey, England, KT15 1HH Email: [email protected] | Telephone: 01753 628664
We are the data controller for the purposes of UK data protection law.
2. Personal Data We Collect
We may collect and process: identity data, contact data, transaction data, technical data (IP, browser, device), usage data, and marketing data.
3. When We Collect Your Personal Data
We collect personal information in several ways, including when you interact with us online, in-store, or by phone.
3.1 When you visit our website or use your trade account to access information.
3.2 When you create an account with us.
3.3 When you purchase a product or service in-store, online, or by phone — whether or not you use an account.
3.4 When you engage with us on social media.
3.5 When you contact us with queries, feedback, or complaints.
3.6 When you ask a member of our team to email you details about a product or service.
3.7 When you enter a competition, prize draw, or promotion.
3.8 When you book an appointment, consultation, or attend an event at our nursery.
3.9 When you choose to complete a survey or questionnaire.
3.10 When you leave a comment or review on our products or services. If a review or comment includes information about a member of our team, that information may be shared with them if requested under data protection rights.
3.11 When you complete a form — for example, if an accident occurs on-site and a report is required.
3.12 When you’ve given permission to a third party to share information they hold about you with us.
3.13 When you visit our nursery or other premises where CCTV operates for the safety of visitors and staff. Your image may be recorded during your visit.
3.14 When you call us, or when we call you. Calls may be recorded for training, quality, and security purposes. Recordings are paused when card details are provided.
3.1 When you visit our website or use your trade account to access information.
3.2 When you create an account with us.
3.3 When you purchase a product or service in-store, online, or by phone — whether or not you use an account.
3.4 When you engage with us on social media.
3.5 When you contact us with queries, feedback, or complaints.
3.6 When you ask a member of our team to email you details about a product or service.
3.7 When you enter a competition, prize draw, or promotion.
3.8 When you book an appointment, consultation, or attend an event at our nursery.
3.9 When you choose to complete a survey or questionnaire.
3.10 When you leave a comment or review on our products or services. If a review or comment includes information about a member of our team, that information may be shared with them if requested under data protection rights.
3.11 When you complete a form — for example, if an accident occurs on-site and a report is required.
3.12 When you’ve given permission to a third party to share information they hold about you with us.
3.13 When you visit our nursery or other premises where CCTV operates for the safety of visitors and staff. Your image may be recorded during your visit.
3.14 When you call us, or when we call you. Calls may be recorded for training, quality, and security purposes. Recordings are paused when card details are provided.
4. How and Why We Use Your Personal Data
We use personal information for the following purposes, always in line with our contractual obligations, legitimate business interests, legal requirements, or your consent.
4.1 To process and deliver your orders placed in person or by phone. This may include sharing your details with trusted delivery or payment partners and keeping limited records for refunds or accounting purposes.
4.2 To manage and support trade customer accounts. This includes account creation, access management, and updates made through the online trade portal.
4.3 To respond to your enquiries, feedback, or complaints, and to maintain a record of our communications for training and service improvement.
4.4 To protect your information, trade account, and our business from fraud or unauthorised activity, including website and system security monitoring.
4.5 To ensure the safety of our customers, staff, and premises. CCTV operates at our nursery and other locations for security and crime prevention.
4.6 To record calls for training, quality assurance, and dispute resolution. Recordings are paused while payment details are provided.
4.7 To process payments securely and help prevent fraudulent transactions, protecting both you and our business.
4.8 To detect and report any criminal or suspected fraudulent activity, where required by law.
4.9 With your consent, to send marketing communications about our products, services, promotions, and events by email, web, or phone. You can opt out at any time (see section 13).
4.10 To send service-related messages, such as appointment confirmations, policy updates, or legally required notifications. These are not marketing communications.
4.11 To personalise your experience on our website — for example, remembering preferences or showing relevant content — based on your consent for cookies.
4.12 To manage competitions, prize draws, and promotions you enter.
4.13 To test, develop, and improve our website, products, and services to enhance your experience.
4.14 To comply with legal or regulatory obligations, including sharing data with authorities when required.
4.15 To send feedback or survey requests that help us improve our service. These do not include promotional content, and you can opt out at any time.
4.16 To manage bookings and appointments (for example, nursery visits or consultations). We may share your details with service providers where needed to fulfil your request.
4.1 To process and deliver your orders placed in person or by phone. This may include sharing your details with trusted delivery or payment partners and keeping limited records for refunds or accounting purposes.
4.2 To manage and support trade customer accounts. This includes account creation, access management, and updates made through the online trade portal.
4.3 To respond to your enquiries, feedback, or complaints, and to maintain a record of our communications for training and service improvement.
4.4 To protect your information, trade account, and our business from fraud or unauthorised activity, including website and system security monitoring.
4.5 To ensure the safety of our customers, staff, and premises. CCTV operates at our nursery and other locations for security and crime prevention.
4.6 To record calls for training, quality assurance, and dispute resolution. Recordings are paused while payment details are provided.
4.7 To process payments securely and help prevent fraudulent transactions, protecting both you and our business.
4.8 To detect and report any criminal or suspected fraudulent activity, where required by law.
4.9 With your consent, to send marketing communications about our products, services, promotions, and events by email, web, or phone. You can opt out at any time (see section 13).
4.10 To send service-related messages, such as appointment confirmations, policy updates, or legally required notifications. These are not marketing communications.
4.11 To personalise your experience on our website — for example, remembering preferences or showing relevant content — based on your consent for cookies.
4.12 To manage competitions, prize draws, and promotions you enter.
4.13 To test, develop, and improve our website, products, and services to enhance your experience.
4.14 To comply with legal or regulatory obligations, including sharing data with authorities when required.
4.15 To send feedback or survey requests that help us improve our service. These do not include promotional content, and you can opt out at any time.
4.16 To manage bookings and appointments (for example, nursery visits or consultations). We may share your details with service providers where needed to fulfil your request.
5. Sharing Your Data
With payment processors, delivery/logistics partners, email marketing providers, web analytics and IT providers. We only supply data specifically required for them to carry out their activities.
We never sell your data.
We never sell your data.
6. Data Retention
Order data: 6 years
Marketing data: until you withdraw consent
Other data: as required by law
Marketing data: until you withdraw consent
Other data: as required by law
7. Data Security
We use encryption, secure hosting, and access controls. Our website uses HTTPS.
8. Your Rights
Access, correct, delete, restrict, object, withdraw consent, data portability, lodge a complaint. For questions, concerns, or to exercise your data rights, please contact: [email protected]
9. Cookies
We use cookies for functionality and analytics. See our Cookie Policy for more details.
10. Changes to This Policy
We may update this notice periodically. Updates posted here with new “Last updated” date.
11. Contact Us
Form Plants Ltd
Address: Rodwell Farm, Rowtown, Addlestone, Surrey, England, KT15 1HH
Email: [email protected]
Telephone: 01753 628664
Address: Rodwell Farm, Rowtown, Addlestone, Surrey, England, KT15 1HH
Email: [email protected]
Telephone: 01753 628664
